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Frequently asked questions

Shipping
I have tried to track a shipment and have been told to contact DHL. Why is this?

This usually occurs when our information is insufficient to track the shipment for you. The address may be incorrect; we might require clarification or some additional information may be required. The matter can be resolved quickly by contacting our customer service department. Please note: if you are not the sender of the shipment, please contact the sender directly.