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Frequently asked questions

What are the maximum measurements allowed for parcels?

The maximum size for a parcel is 120 cm (length), 60 cm (width) by  50 cm (height). The maximum weight for a parcel is 31.5 kg. If the parcel is heavier than 31.5 kg, an additional surcharge will apply or we will place it onto a pallet. This is in accordance with health and safety regulations. When you need advice on shipping larger consignments, please contact our customer service department.