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Packaging advice

Proper and secure packaging is of great importance for a smooth handling and transportation of your shipment. It goes without saying that we treat your shipments with the utmost care. But we kindly ask you to make sure that your goods are securely packaged and labeled correctly. To ensure that your consignment arrives at its destination quickly and in the best possible condition please refer to the following practical tips.

Parcel tips

  • Pack the item(s) in a solid box that fits the content size. Under-filled boxes may collapse, overloaded boxes may burst.
  • The definition of “solid packaging” is different for each product. Choose a packaging that is suitable for the content of your shipment.
  • The contents of your parcel should be protected against mechanical handling.
  • Keep the space between the contents and the container to a minimum and fill any empty space with suitable cushioning material. 
  • Use heavy-duty double-layered cardboard for valuable items.
  • Make sure that the packaging is in perfect condition: complete, without vulnerable, torn or damp parts. 
  • See to it that your parcels are properly sealed. Use strong tape!
  • If you are reusing a box or returning an item, please remove all original labels and stickers so the parcel is not scanned incorrectly.
  • Every parcel must have a unique PDF label. Ensure that all relevant documentation such are packing lists and invoices are always placed on or inside the packaging.  
  • Protect edges and sharp points with heavy, well-secured edge protection.
  • ( Consumer ) products are often packed in containers that are not suitable for transport  (so-called " shop packaging”). This type of packaging is easily damaged - for example, when an address label is affixed - which makes the item no longer sellable. This type of damage or scratches is not eligible for compensation. Therefore we advise you to always repack these goods.
  • Ensure that parcels heavier than 31.5 kgs can be moved with tools such as a trolley. Health and safety regulations stipulate that these items may not be lifted by a single person.
  • Place parcels heavier than 50 kgs on a pallet.
  • If you are sending a large number of parcels to different addresses, it is advisable to place the items on a (disposable) pallet. This contributes to a quick collection. DHL will process the individual parcels separately during the sorting process.

Pallets

  • Pallets are perfect for sending larger quantities of goods.
  • Make sure the pallet is in good condition.
  • Pack different pieces separately and choose a packaging that fits the content.
  • Stack the boxes in a solid way: heavy boxes at the bottom of the pallet and lightweight boxes at the top, so the pallet will not fall over.
  • Make sure that your parcels are stacked within the pallet size without protruding over any of the edges. This will prevent your goods from getting damage and you will avoid an ‘Extra Space’ surcharge because your pallet takes up additional space in our vehicle.
  • Use plastic or cardboard edge protectors to protect the edges of your pallet.
  • Secure your parcels properly on the pallet, for example by sealing. Do not forget to seal the top of the pallet.

Vulnerable goods
We advise you to put a ‘FRAGILE’ sticker on the packaging of your vulnerable shipments. Attention: "Fragile" and "Handle with Care" stickers are no substitute for careful packaging.

‘This side up’
A shipment with an ‘Arrow Up’ sticker will also be handled mechanically if the parcel is stable enough and will not fall over on the automatic sorter. If we are not able to sort your shipment automatically, an 'Extra Handling' surcharge will be added to your normal transport fee.

Liquids
Ensure liquids are stored in leak-free containers, protected with a lightweight, strong, internal material such as Styrofoam, and sealed within a plastic bag. Seal semi-liquids, greasy or strong-smelling substances with adhesive tape and wrap in grease-resistant paper. Attention: DHL Parcel only transports dangerous goods in limited quantities (LQ).

Always put plastic bags in a box
Place powders and fine grains in strong plastic bags, securely sealed and then packed in a rigid fiberboard box. 

Tubes
Use triangular tubes instead of round tube-type cylinders for rolled items.

Poor packaging
If your shipments is not properly packed, our driver can refuse to take it. The sender remains responsible for ensuring shipment packaging is adequate for transportation.