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Shipping tips

We handle every shipment with the utmost care. You can also help to ensure that your shipment arrives in the best possible condition. Here are some practical tips.

  • Ensure that parcels heavier than 31.5 kgs can be moved with tools such as a trolley. Health and safety regulations stipulate that these items may not be lifted by a single person.
  • Place parcels heavier than 50 kg on a pallet. Please refer to the packaging guidelines for pallets. If a parcel heavier than 50 kg is not placed on a pallet then DHL reserves the right to place it on a pallet and charge you the pallet rate.
  • If you are sending many parcels to different addresses, it is advisable to place the items on a (disposable) pallet. This contributes to a quick collection. DHL will process the individual parcels separately during the sorting process.
  • Ensure that all relevant documentation such are packing lists and invoices always accompany the pallet. 
  • Every parcel and pallet must have a PDF label affixed.

Labelling tips

  • If you are re-using a box or returning an item, all original labels and stickers should be removed and check the quality of the packaging.
  • Do not use the doculop as a label holder. Sticking the label onto the doculop is not recommended.
  • Do not use punctuation on the label.
  • Make sure that all address details are always fully visible and legible. Do not use PO Box addresses.
  • Customs paperwork should always be attached visibly to the outside of the shipment.  Use a self-adhesive envelope for this purpose (doculop).
  • If it is not possible to stick the label onto the packaging, please use an alternative method such as the special label tags.
  • The label must always be completely legible.
  • Affix the label securely on the packaging – the label must not hang loose.

Affix the label on a flat surface avoiding corners and seams.