We handle every shipment with the utmost care. You can also help to ensure that your shipment arrives in the best possible condition. Here are some practical tips.
- Ensure that parcels heavier than 31.5 kgs can be moved with tools such as a trolley. Health and safety regulations stipulate that these items may not be lifted by a single person.
- Place parcels heavier than 50 kg on a pallet. Please refer to the packaging guidelines for pallets. If a parcel heavier than 50 kg is not placed on a pallet then DHL reserves the right to place it on a pallet and charge you the pallet rate.
- If you are sending many parcels to different addresses, it is advisable to place the items on a (disposable) pallet. This contributes to a quick collection. DHL will process the individual parcels separately during the sorting process.
- Ensure that all relevant documentation such are packing lists and invoices always accompany the pallet.
- Every parcel and pallet must have a PDF label affixed.
- If you are re-using a box or returning an item, all original labels and stickers should be removed and check the quality of the packaging.
- Do not use the doculop as a label holder. Sticking the label onto the doculop is not recommended.
- Do not use punctuation on the label.
- Make sure that all address details are always fully visible and legible. Do not use PO Box addresses.
- Customs paperwork should always be attached visibly to the outside of the shipment. Use a self-adhesive envelope for this purpose (doculop).
- If it is not possible to stick the label onto the packaging, please use an alternative method such as the special label tags.
- The label must always be completely legible.
- Affix the label securely on the packaging – the label must not hang loose.
Affix the label on a flat surface avoiding corners and seams.